Eligible requests
For clarity, A request may be considered only when an item arrives damaged, defective, incorrect or materially different from its product description. Contact us within 30 days after delivery. This is not a change-of-mind or no-reason return policy. This helps us review the matter accurately.
Evidence and authorization
In practical terms, Send the order number, ordering email, a clear description and photographs or video that show the issue. Do not mail anything back unless we first authorize the return and provide instructions; unauthorized parcels may not be accepted or reimbursed. These steps keep the process transparent.
Review, replacement and refund
As a starting point, We review the order record and evidence before deciding whether a replacement, refund or other resolution is appropriate. Approved refunds go to the original payment method, subject to processor timing. Replacements depend on stock and may require the original item to be returned. The checkout and order record remain the controlling references.
Contact
Email: huyencuc48550@gmail.com
Mailing address: 1563 Franklin St, Oakland, CA, 94612, United States
Phone: (704) 614-5951