Shipping scope and timing
For clarity, We ship eligible skincare, sun-care and body-care products to destinations accepted at checkout. Orders normally need 1–2 business days for payment review, verification and preparation; weekends and holidays are not business days. This helps us review the matter accurately.
In practical terms, After dispatch, estimated transit is 2–4 business days. This is an estimate rather than a guarantee, because carrier networks, weather, customs, high-volume periods and events outside our control can change delivery timing. These steps keep the process transparent.
Charges, addresses and tracking
As a starting point, Free shipping applies only when it is shown at checkout. The checkout total is final for shipping charges, and customers must provide a complete, deliverable address and correct contact details before placing the order. Tracking is sent when available. The checkout and order record remain the controlling references.
Delays, loss and damage
For each request, Report a delayed, missing, carrier-marked-delivered or damaged parcel promptly with the order number, account email, delivery details and photographs when relevant. We may coordinate a carrier review; a delivered scan does not automatically guarantee a refund or replacement, and restricted destinations or products may be unavailable. We use this approach to provide consistent support.
Contact
Email: huyencuc48550@gmail.com
Mailing address: 1563 Franklin St, Oakland, CA, 94612, United States
Phone: (704) 614-5951